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Medical Emergency Procedures

For any on-campus emergency, dial ‘0’ or x7291 for the Security Department.
From a cell phone dial 413-528-7291.
For dire medical emergencies call ‘9-911’ directly, then call Security.

A medical emergency can occur anywhere on campus. The reaction of the victim or those around her/him can ensure quick arrival of trained emergency personnel.

What to do if someone is injured or becomes ill:

  • Stay Calm.
  • Contact the Security Department and explain the type of emergency, the location of the victim and the condition of the victim. Let the dispatcher know of any safety hazards - chemical spill, fire, fumes, etc.
  • Be sure to tell the dispatcher if the person is unconscious, not breathing, is bleeding profusely or has chest pain. These are all cause to immediately summon an ambulance.
  • Do not hang up unless told to do so by the dispatcher.
  • Do not move the victim unless there is danger of further injury if s/he is not moved.
  • Do not give victim anything to eat or drink.
  • Security and/or Residence Life staff will quickly respond to the scene. EMTs will respond if necessary.
  • Security Department staff are trained as Massachusetts First Responders. All officers receive annual re-certification in CPR and the use of the department's Automatic External Defibrillators.

If you have a medical condition that might require special attention by our staff, please contact Director Ken Geremia, x7680, to discuss your situation.