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ITS Help Page

Status of Systems
Known Compatibility Issues
Useful Software

User Accounts

E-mail

  • Our mail server is mail.simons-rock.edu. You must connect using Secure Sockets Layer (SSL).
    • Outgoing Mail via SMTP: Server port 465, Use SSL with Password Authentication
    • Incoming Mail via IMAP: Server Port 993, Use SSL.
    • Incoming Mail via POP (not recommended): Server Port 995, Use SSL. (See POP vs. IMAP for background on mail protocols.)
    • Install the Simon's Rock Root Certificate
  • Details for Configuring Mail Clients:

Reporting Spam Email

To report spam email that is not caught by our Sophos spam filter, forward the spam message as an attachment to: is-spam@labs.sophos.com . This will help the filter catch other similar spam. To report an email that was incorrectly flagged as spam, forward the spam message as an attachment to: not-spam@labs.sophos.com .

  • In Thunderbird, use the menu command Message > Forward As > Attachment
  • In Webmail, open the message and click the "Forward as Attachment" link in the upper right.

Network Printer Setup

NOTE: We now have new system for Student printing; see PaperCut Managed Printing. The older instructions below are for faculty and staff only.

Security

Network Connections and Setup

Computer Lab Software

Telecommunications

  • Please login to my.simons-rock.edu, go to the Campus Life page, and see the Telephones links under ITS.

Computer Troubleshooting

For Faculty and Staff

For CAs

The following pages may or may not be useful to the community. They contain information for our CA staff